RevOps Co-op Weekly #69 - Healthcare and Tigers and Time Zones, Oh My!
A Day in the Life of RevOps pro Olga Traskova includes maximizing time with her team while working remotely and managing essential data.
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Healthcare and Tigers and Time Zones, Oh My!
Olga Traskova is our second Day-in-the-Life professional. She’s a firm believer in the value of working remotely. But she’s also missing the benefits that used to come from “just popping in” to someone’s office for a quick chat or asking a colleague walking by a question. As the Vice President of RevOps with TigerConnect, a healthcare communications platform, Olga makes time for face-to-face, but in a regular day, she’s in meetings before she can even check email.
That kitschy, overused and overworked headline about healthcare and tigers is actually from the Wizard of Oz. Most days, Olga Traskova, the Vice President of RevOps with TigerConnect, a healthcare communications platform, can feel a little bit like Dorothy swept up in a tornado with the multiple time zones she’s serving and connecting. Based in Los Angeles, with offices in Santa Monica, TigerConnect also has marketing teams all across the US and into Mexico.
Anyone who isn’t living in a magical fantasy land knows all about the hybrid working model Olga has been working within the last couple of years. A couple of days in the TigerConnect office, the rest of the time at her home office. It’s the new normal in a crazy kind of way, but she’s adapted well.
“What I learned in the past two years is that I’m a huge proponent of remote work,” she says. “Most of my jobs have been remote. I felt like I was more productive working remotely.”
Multitasking Mom
Olga has two kids and neither the tin man nor the scarecrow is lining up to serve as a nanny or get them ready for school. So, she’s up at around six a.m. every week day to make breakfast and will often have her first meeting as early as seven a.m. (aka nine a.m. central, or ten a.m. eastern)
“I’m in my earbuds running around making lunch, making breakfast, doing their hair and listening to a call or participating in a call,” Olga says. “TIgerConnect is US-based, so usually, we start at eight. That’s when I send my kids off to school and land at my desk with a cup of water and a cup of coffee.”
She remembers and misses the days when her morning would start with reading emails, but due to the high pace of growth at TigerConnect, she spends the first half of her day in meetings and usually gets to emails afterwards. Because RevOps is a cross-functional role, she’s talking to a varied audience every day. When setting new goals and KPIs, as has been the case the last couple of months in preparation for 2022, the meetings are even more frequent.
“So, it’s a lot of meetings, the first half of the day. Maybe then I will get some breathing room to read through emails, to catch up and catch up with my team,” she says. “And then it’s meetings again.”
Missing the face-to-face
A lot of those meetings could be replaced by quick interactions along the yellow brick road if everyone were in the office together.
“That face-to-face time when you are in the office accounts for maybe 30% of the calls that you have on your calendar,” she says. “Just by stopping by someone’s desk, you know you don’t need that call, you don’t need to schedule that zoom.”
She describes being in the office as feeling like going back in time.
Or maybe it’s like going back to Oz. Either way, despite loving remote work, she misses it. I think we all do, to some extent.
“We can get coffee together and we can go for lunch together. We can actually chat or we can brainstorm. We can go from one subject to another,” she says. “A lot of things are actually being solved on-the-fly when you have a face-to-face. It’s way more dynamic. You get to have those real quick wins throughout the day.”
…There’s more! Read full blog here 👉 Healthcare and Tigers and Time Zones, Oh My!
🗣 From the Community
#04_revops-questions - Commissions for Pilot Deals
1/24/22: Commissions question- We pay based on consumption currently, and have a subset of larger clients where we win "pilot"/POC deals (basically a test the waters with our software scenario) Paying on consumption for these "pilots" is causing headaches from a reporting side, and I'm wondering if anyone has has success with a flat spiff or % of revenue one-off payment in tandem with a consumption model. If so, I'd love to chat! Read 10 Replies
#04_revops-questions - Meeting Attribution for BDRs & AEs
1/25/22: Hello! Does anyone have any best practices for meeting attribution for both an AE and BDR, without having to creating 2 meetings for each to be assigned to a meeting? Account and contact owner do not work as an alternative, because we have partner accounts that AE's and BDR's meet with and those partners are not owned by either the AE or BDR. Read 7 Replies
#08_tools-and-software - SalesLoft Field Mappings to SFDC
1/20/22: Hi everyone! I'm in the middle of troubleshooting SalesLoft field mappings and SFDC, I'm stuck on the ownership fields - any Salesloft experts here who can guide me? Read 7 Replies
#08_tools-and-software - Zoominfo vs Slintel
1/23/22: Hi team! I searched in this channel for all previous mentions of ZoomInfo and Slintel but didn’t find exactly what I was looking for. Has anyone: 1) Trialed both platforms and had a strong feeling one way or the other? 2)Signed on with LinkedIn Sales Navigator in addition to either platform? Each tool offers a chrome extension that sits on top of LinkedIn, so I’m not sure I see the benefit of having both other than the inMails and TeamLink. Am I missing something critical? Read 6 Replies
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